FAQ
Do you ship to my country?
We ship to all US states, every EU country and the United Kingdom. We do not currently ship to Canada, Australia or elsewhere.
Are prices in US dollars?
Yes, all prices are in USD. Your card provider converts the amount if you pay in another currency.
Which espresso machine should I buy?
For most people starting out, the Velluto Uno. If you make several milk drinks in a row, the Duo. If you want something small and simple, or you do not have a good grinder yet, the Compact.
Do I need a grinder?
For espresso on the Uno or Duo, yes. Pre-ground coffee is too coarse. We recommend the Velluto Flat 64. The Compact works with pre-ground coffee using its pressurised baskets.
Which machines use 58 mm accessories?
The Uno and the Duo use 58 mm. The Compact uses 54 mm.
Will the machines work in Europe?
Yes. EU customers receive the 230 V model with an EU plug. US customers receive the 120 V model. Do not use a US machine on European power.
How fresh are the beans?
We roast every Monday and ship by Thursday. Beans are best between 5 and 30 days after roasting.
Can you grind the beans for me?
Yes. Choose Whole bean, Espresso, Filter or French press when you add a coffee to your cart. Whole bean stays fresh longest.
How do I track my order?
Ask the coffee assistant with your order number and email address, or use the tracking link in your shipping email.
Can I cancel my order?
If it has not shipped yet, yes. Ask within 1 hour for the best chance. After it ships, you can return it under our returns policy.
Do you have a subscription?
Not yet. We plan to launch one in 2027.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. In this demo store, only a test payment method is enabled and no money is taken.